TRAC OPTICS CORP.

Shipping Policy (Domestic and International)

Effective date: July 1, 2026   |   Last updated: August 24, 2026

 

1. Scope

This Shipping Policy applies to all orders placed at https://tracoptics.vision and shipped by Trac Optics Corp. ("we", "us", "our") from our facility in Spallumcheen, British Columbia, Canada, to destinations both within Canada and internationally. It forms part of our Terms and Conditions.

2. Eligible Destinations

We ship to most countries worldwide. Available destinations are shown at checkout — if your country can be selected, we can ship to it.

We do not ship to countries or persons subject to Canadian trade sanctions or export controls, or to destinations where our carriers do not provide service or where local law restricts the import of our products. If your country does not appear at checkout, contact us at info@tracoptics.vision and we will confirm whether delivery is possible.

3. Order Processing Time

Orders are typically processed and dispatched within 1 to 3 business days of the order being placed, excluding weekends and statutory holidays. Processing may take longer during sale periods, product launches and peak seasons, or for custom items. You will receive a confirmation email when your order ships.

Business days are Monday to Friday, excluding British Columbia and Canadian statutory holidays.

4. Carriers, Service Levels and Transit Times

We arrange shipping through Shippo, our shipping platform, using carriers including Canada Post, UPS, FedEx, DHL and USPS. The carriers and services available to you are determined by your destination and are shown at checkout.

Standard

Within Canada

2–8 business days

Expedited

Within Canada

1–4 business days

Standard International

United States and international

10–21 business days

Expedited International

United States and international

5–10 business days

Express International

United States and international

2–5 business days

Transit times are estimates provided by the carrier and begin once the order leaves our facility — they do not include order processing time. Customs clearance, weather, carrier delays and remote delivery areas can add time. We cannot guarantee delivery dates.

5. Shipping Rates

Shipping charges are calculated at checkout based on the weight and dimensions of your order, the destination, and the service level you select. Rates are quoted live by the carrier through our shipping platform. All charges are shown in Canadian dollars (CAD) before you confirm your order.

Any free-shipping promotion applies only to the service level, destinations and order minimums stated in that promotion.

6. Duties, Import Taxes and Customs

International orders are shipped on a Delivered Duty Paid (DDP) basis. Applicable duties, import taxes and customs fees are calculated at checkout and collected from you at the time of purchase, so that in the ordinary course you will not be asked for additional payment when your parcel arrives.

Where a destination country, carrier or product does not permit duties to be prepaid, this will be indicated at checkout, and the shipment will be sent Delivered At Place (DAP) — in that case any duties, import taxes and brokerage charges are collected from the recipient by the carrier or customs authority on arrival, and are your responsibility.

Duty and tax amounts are estimates based on the information available at checkout, including product classification and destination. In rare cases a customs authority may assess a different amount. We do not control customs decisions or timelines.

All shipments are declared at their full value with accurate contents descriptions, as required by law. We will not mark orders as gifts or under-declare value to reduce duties.

Shipments may be selected for inspection by customs authorities, which can cause delay. Products that are prohibited or restricted in the destination country may be delayed, seized or returned; it is your responsibility to confirm that what you order may lawfully be imported into your country.

7. Tracking and Delivery

A tracking number is emailed to you when your order ships. Please allow up to 24 hours for tracking information to become active on the carrier's website.

Risk of loss and title pass to you when the order is delivered to the carrier. If tracking shows your shipment as delivered but you have not received it, first check with others at the address and with your local carrier depot, then contact us at info@tracoptics.vision or 250 803 3345 and we will assist you in opening a carrier investigation.

Some services require a signature on delivery. If delivery cannot be completed, the carrier may leave a notice, attempt redelivery, or hold the parcel for pickup. Parcels returned to us as unclaimed will be refunded less shipping and any non-recoverable duties, or reshipped at your cost.

8. Address Accuracy

Please make sure your shipping address is complete and accurate, including apartment or unit number, postal or ZIP code, a working phone number and email address, and any tax identification number required for import in your country (such as a VAT or EORI number, or a CPF/RFC where applicable).

We are not responsible for delays, additional charges or failed deliveries caused by an incorrect or incomplete address. If you notice an error, contact us immediately — we can usually correct an address before dispatch. Address changes after dispatch may incur a carrier fee, which will be your responsibility.

9. Lost, Damaged or Delayed Shipments

Please inspect your shipment on arrival. Report any damage, shortage or loss to us within 15 days of the delivery date (or of the expected delivery date, if the parcel never arrives) at info@tracoptics.vision.

Keep all packaging and provide photographs of the parcel and its contents — carriers require this to process a claim. We will file and manage the carrier claim on your behalf. Resolution depends on the carrier's investigation and can take several weeks. Where a claim is successful, or where the loss is clearly our responsibility, we will replace the item or issue a refund in accordance with our Refund Policy.

A shipment is generally not treated as lost by a carrier until it is significantly overdue — typically 15 business days for international services.

10. Prohibited and Restricted Items

Some products, materials or components may be restricted or prohibited for export from Canada or import into certain countries — for example items containing lithium batteries, pressurized contents or certain chemicals. If we cannot lawfully ship an item to your destination, we will contact you and either modify or cancel the order and issue a refund.

11. Split Shipments and Backorders

If part of your order is unavailable, we may ship the available items first and send the remainder when it is in stock, at no additional shipping cost to you. If an item is backordered for an extended period, we will contact you with the option to wait, substitute or cancel that item for a refund.

12. Currency

All orders are charged in Canadian dollars (CAD). If your payment card is denominated in another currency, your bank or card issuer will apply its own exchange rate and may charge a foreign transaction fee. Those charges are set by your provider, not by us.

13. Changes and Cancellations

To change or cancel an order, contact us as soon as possible at info@tracoptics.vision. We can usually accommodate changes before the order is dispatched. Once an order has shipped, changes are not possible and the order must be handled as a return under our Refund Policy at https://tracoptics.vision/refund-policy.

14. Returns and Exchanges for International Orders

International returns and exchanges are governed by our Refund Policy at https://tracoptics.vision/refund-policy. That policy explains who pays return shipping, how customs charges on returns are handled, and how prepaid duties are treated in a refund. Original shipping charges are not refunded on change-of-mind returns.

15. Changes to This Policy

We may update this Shipping Policy at any time to reflect changes in our carriers, rates, service levels or legal obligations. The version in effect at the time of your order applies to that order.

Contact Us

For shipping questions, delivery problems or to file a complaint, contact us at:

Trac Optics Corp.

4990 Schubert Road, Spallumcheen, British Columbia V4Y 0M3, Canada

Email: info@tracoptics.vision

Phone: 250 803 3345