TRAC OPTICS CORP.

Privacy Policy

Effective date: July 1, 2026   |   Last updated: August 24, 2026

 

This Privacy Policy explains how Trac Optics Corp. ("we", "us", "our") collects, uses, discloses and protects personal information when you visit https://tracoptics.vision (the "Site"), create an account, or purchase our products. We are responsible for personal information under our control and handle it in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA), and other privacy laws that apply to us.

By using the Site, you consent to the collection, use and disclosure of your personal information as described in this Policy. Where the law requires express consent, we will ask for it.

1. Information We Collect

Information you provide to us

• Identity and contact details: name, email address, phone number, billing address and shipping address.

• Account information: username, password (stored in encrypted form by our platform provider), and your saved preferences.

• Order and transaction information: products purchased, order history, invoices, shipping selections, and returns or warranty claims.

• Payment information: card details are entered directly into our payment processor's secure form. We receive only a confirmation of payment and limited details such as the card brand and last four digits — we never see or store your full card number.

• Communications: emails, contact-form submissions, customer support messages, and any information you provide when you contact us.

• Marketing preferences: whether you have subscribed to our newsletter and how you interact with our emails.

• User-generated content: product reviews, ratings, photographs and comments you choose to submit.

Information collected automatically

• Device and usage data: IP address, browser type and version, operating system, device identifiers, referring URL, pages viewed, links clicked, session duration and approximate location derived from IP address.

• Cookies and similar technologies: as described in our Cookie Policy at https://tracoptics.vision/cookie-policy.

Sensitive information

We do not seek or knowingly collect sensitive personal information such as health information, government identification numbers, or information about racial or ethnic origin, religion, political opinions or sexual orientation. Please do not send us such information. If a specific service ever requires it, we will explain why and obtain your express consent first.

2. How We Use Your Information

• To process, fulfill and deliver your orders, including payments, shipping, duties calculation, returns and refunds.

• To create and administer your customer account, which is required in order to complete a purchase.

• To communicate with you about orders, shipment tracking, account matters, and customer support requests.

• To send marketing communications where you have consented, and to measure how you interact with them. You can unsubscribe at any time.

• To operate, maintain, secure and improve the Site and our products, including analytics and troubleshooting.

• To detect, investigate and prevent fraud, chargeback abuse, and other unlawful or prohibited activity.

• To comply with our legal, tax, accounting, customs and regulatory obligations, and to establish, exercise or defend legal claims.

We will not use your personal information for a materially different purpose without your consent, unless permitted or required by law.

3. Legal Bases for Processing

Under PIPEDA and BC PIPA we rely on your consent (express or implied) to collect, use and disclose personal information, except where the law permits us to do so without consent — for example, to investigate a breach of an agreement or to comply with a legal obligation. If you are located in the European Economic Area or the United Kingdom, we rely on the following legal bases under the GDPR / UK GDPR:

• Performance of a contract — to process and fulfill your order and administer your account.

• Consent — for marketing communications and for non-essential cookies. You may withdraw consent at any time.

• Legitimate interests — to secure the Site, prevent fraud, understand how the Site is used, and improve our products, balanced against your rights.

• Legal obligation — to meet tax, customs, consumer protection and other legal requirements.

4. Sharing and Disclosure

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We disclose personal information only as described below.

Service providers

We use trusted third-party providers to operate our business. They may access personal information only as needed to perform services for us, and are bound by contract to protect it:

Provider

Purpose

Information involved

Wix.com Ltd.

Website hosting, e-commerce platform, customer accounts, site analytics

Account details, order data, contact details, usage data

Stripe, Inc.

Payment processing and fraud screening

Payment card data (collected directly by Stripe), billing details, transaction data

Shippo, Inc.

Shipping rate calculation, label creation and tracking

Name, shipping address, phone, email, parcel details

Shipping carriers (Canada Post, UPS, FedEx, DHL, USPS and others)

Delivery of your order and customs clearance

Name, shipping address, phone, email, contents description

Zonos, Inc.

International landed-cost, duty and import tax calculation

Destination address, order contents and values

Google LLC (Google Analytics)

Website traffic and performance analytics

Usage data, device data, IP address (truncated where supported)

This list reflects our providers as of the last updated date above and may change as our systems evolve.

Other disclosures

• Legal and regulatory: where required to comply with applicable law, a subpoena, court order, customs requirement or other legal process, or to a government or regulatory authority.

• Protection of rights: where necessary to investigate suspected fraud, enforce our Terms and Conditions, or protect the rights, property or safety of our customers, our business or others.

• Business transfers: in connection with a merger, acquisition, financing, reorganization or sale of all or part of our business, in which case personal information may be transferred as a business asset, subject to this Policy or equivalent protections.

• With your consent or at your direction, including where you ask us to share information with a third party.

• Aggregated or de-identified data that cannot reasonably be used to identify you may be used or shared for any lawful purpose.

5. Cookies and Tracking Technologies

We and our providers use cookies and similar technologies for essential site functionality, to remember your preferences, and to understand how the Site is used. Non-essential cookies are used only where you consent. You can manage your choices through the cookie banner on the Site or through your browser settings. Full details, including a list of the cookies we use, are in our Cookie Policy at https://tracoptics.vision/cookie-policy.

6. Third-Party Links

The Site may link to third-party websites, social media platforms and services that we do not control. This Policy does not apply to those sites, and we are not responsible for their privacy practices. Review their policies before providing personal information.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy, or as required by law:

• Order, transaction and tax records: retained for at least six years after the end of the applicable tax year, as required by Canadian tax and customs law.

• Customer account information: retained while your account is active and for a reasonable period afterwards, unless you ask us to delete it.

• Marketing preferences: retained until you unsubscribe, plus a record of your unsubscribe so that we can honour it.

• Customer support correspondence: typically retained for up to three years after the matter is resolved.

• Analytics data: retained according to the retention settings of the analytics provider, typically up to 26 months.

When personal information is no longer needed, we securely delete, destroy or anonymize it.

8. International Transfers and Storage

Our service providers, including Wix, Stripe, Google and Zonos, may store and process personal information outside Canada, including in the United States, Israel and the European Union. As a result, your personal information may be accessible to law enforcement and national security authorities of those jurisdictions under their laws.

Where we transfer personal information across borders, we use providers that offer a comparable level of protection and, where required, put in place appropriate safeguards such as standard contractual clauses. You may contact us for more information about these safeguards.

9. Your Privacy Rights

Subject to applicable law, you have the right to:

• access the personal information we hold about you and be told how it has been used and to whom it has been disclosed;

• correct or update inaccurate or incomplete information;

• withdraw your consent to our use of your personal information, subject to legal or contractual restrictions and reasonable notice — this may mean we can no longer provide certain services;

• request deletion of your personal information where we are not required to retain it;

• opt out of marketing communications at any time, by using the unsubscribe link in any marketing email or by contacting us;

• request a copy of your information in a portable format, and, in the EEA/UK, object to or request restriction of certain processing;

• if you are a California resident, exercise rights under the CCPA/CPRA, including the right to know, delete, and correct, and to opt out of the sale or sharing of personal information — noting that we do not sell or share personal information as those terms are defined.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding, and will respond within the time required by applicable law (30 days under PIPEDA and BC PIPA in most cases). We will not discriminate against you for exercising your rights.

10. Security

We maintain reasonable administrative, technical and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, disclosure, copying, use or modification. These include encryption of the Site in transit (TLS), access controls limiting employee access to what is needed, and reliance on established providers such as Wix and Stripe for hosting and payment processing.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a privacy breach that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.

11. Children's Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it. If you believe a child has provided us with personal information, contact us using the details below. Purchases require an account holder who is at least 18 years of age.

12. Automated Decision-Making

We do not make decisions producing legal or similarly significant effects about you based solely on automated processing. Our payment processor applies automated fraud screening to transactions, which may result in an order being declined; you can contact us to have such a decision reviewed.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on the Site with a revised "Last updated" date and, where required by law, we will notify you directly and obtain your consent. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

14. Complaints

If you have a concern about how we handle your personal information, contact us first and we will investigate. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca), the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca), or your local data protection authority.

Contact Us

For privacy questions, to exercise your rights, or to make a complaint, contact our Privacy Officer at:

Trac Optics Corp.

4990 Schubert Road, Spallumcheen, British Columbia V4Y 0M3, Canada

Email: info@tracoptics.vision

Phone: 250 803 3345