Legal
Privacy Policy
Last updated June 6, 2026
This Privacy Policy explains how Trac Optics Corp ("Trac Optics," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website, sign up for our newsletter, or place an order. We serve customers in the United States and Canada. By using our site, you agree to the practices described here.
Information we collect
We collect the following information directly from you:
- Newsletter sign-ups: your email address, and your name if you choose to provide it.
- Orders: your name, email address, shipping address, and order details (items, quantities, and amounts).
We also collect limited technical information automatically when you browse, including your IP address, browser type, device information, and pages viewed. We use cookies and similar technologies for this (see "Cookies and analytics" below).
Payment information
Payments are processed by Stripe, our third-party payment processor. When you check out, your card details are entered on Stripe's secure systems and handled directly by Stripe. We do not see, store, or process your full card number. We receive only the information needed to fulfill and support your order (such as confirmation that a payment succeeded and the last four digits of your card). Stripe's handling of your data is governed by Stripe's Privacy Policy.
How we store your information
Order and customer records are stored using Upstash, our hosted database provider. We retain this information for as long as needed to process your order, provide support, and meet our legal, accounting, and tax obligations.
How we use your information
- To process, fulfill, and ship your orders.
- To send order confirmations, shipping updates, and support replies.
- To send newsletters and marketing emails (only if you opted in).
- To operate, secure, and improve our website.
- To detect and prevent fraud and to comply with the law.
Cookies and analytics
We use cookies and similar technologies to keep the site working, to remember your preferences, and to understand how the site is used through analytics. Analytics help us see which pages are popular and how to improve them. You can control or block cookies through your browser settings; some parts of the site may not work as well if you do.
When we share information
We do not sell your personal information. We share it only with service providers who help us run our business and only as needed to do so — for example, Stripe (payments), Upstash (data storage), our shipping and email providers, and our analytics provider. We may also disclose information if required by law or to protect our rights, our customers, or the public.
Your choices and rights
You can unsubscribe from marketing emails at any time using the link in any newsletter. Depending on where you live (including under U.S. state privacy laws and Canada's PIPEDA), you may have the right to access, correct, or delete your personal information, or to ask us not to use it in certain ways. To make a request, email us at support@tracoptics.vision. We will respond as required by applicable law.
Data security
We take reasonable steps to protect your information, and we rely on established providers (Stripe, Upstash, and our hosting platform) that maintain industry-standard safeguards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's privacy
Our site and products are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes may be announced on this page or by email.
Contact us
Questions about this policy or your information? Email support@tracoptics.vision or write to us at Trac Optics Corp, 4990 Schubert Road, Spallumcheen, British Columbia V0E 1B4, Canada.